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Everything you need to know, explained clearly and transparently:
WHAT KIND OF DATA IS COLLECTED AND HOW?
We value your privacy, which is why we collect only the data necessary to:
You give us your data by filling out the forms when using our services, your data is collected automatically when you use Njuškalo and we may also obtain data when you use our external partners’ services on Njuškalo (e.g. payment confirmation).
We collect the data entered when:
In that regard, we collect your first and last name, address, contact details, personal identification number, photograph used as profile picture and other information that you provide.
We may also automatically collect the data available when accessing and using Njuškalo, including:
Data obtained from other sources:
· from other users (e.g. comments, ratings, abuse reports, customer's delivery address, etc.)
· from external partners, within the scope of services provided (e.g. phone number used to make a payment by text message and alike)
· from social networks, provided that you have linked your Njuškalo account to a social media account (e.g. user profile name, phone number, e-mail address and other information you have permitted to be used).
We will ask for your additional permission in the following cases:
HOW WE USE YOUR DATA
Data collected and obtained through the provision of services is processed exclusively:
You are entitled to:
If you have any complaints regarding your rights, you may file a complaint to the competent authority – Croatian Personal Data Protection Agency.
We may use your personal data to:
We do not sell, rent or borrow any user lists or users’ personal data to any third parties.
Data that has been anonymised or aggregated in a way that you can no longer be identified as a natural person is not regarded as personal data.
If we close your account in accordance with the Terms and Conditions of Use of Njuškalo’s services, e.g., due to violation of the Terms and Conditions of Use or your failure to confirm your intention to use Njuškalo’s services after 3 years of inactivity, we will initiate the procedure of erasing your data and keep the data for as long as we are required to do so in accordance with the time limits indicated in the section Right to Erasure and Restriction of Processing.
HOW WE PROTECT YOUR DATA
We are fully committed to protecting data from unauthorised access, disclosure or erasure, regardless of the storage or processing location or the format of the data.
We cooperate with trusted and professional partners obligated to implement high security standards.
We implement recognised IT security standards:
We take measures to ensure data integrity and availability of the processing system, taking into account the latest technological advancements. Data is stored in high-availability data centres in Croatia.
We are aware that there is no fully secure system and that security needs to be constantly upgraded.
You and all other users of Njuškalo are our partners in ensuring security. Update your data regularly and allow us to send you recommendations on how to protect your data from abuse.
Here you can read more about security and security measures you can take yourself.
WHO WE SHARE YOUR DATA WITH
Your data is shared only with our contractual partners. Only the data necessary to provide certain services is shared. Any person with access to your data as well as our partners assume the obligation of confidentiality as part of the contractual relationship and they are also obligated to implement organisational and technical protection measures.
Your data is also shared with internet users and users of Njuškalo. You can choose which personal data you want to publish on Njuškalo’s website or share with other users when using Njuškalo's services.
Third parties will process your data only for the purpose of:
If so prescribed by the law, data is also processed for the purpose of:
When you use Njuškalo messages or we send you e-mails from the app, we use the service provider Mailgun with registered office in the USA, and we transfer only the data necessary for the relevant purpose: e-mail address and message content.
Service providers and third parties will process personal data based on Njuškalo’s instructions and in compliance with this Policy and other applicable regulations (General Data Protection Regulation (EU) 2016/679, Act on the Implementation of the General Data Protection Regulation and other applicable laws, depending on the processing).
For more information on the transfer of data to third parties, please send an e-mail to email@example.com.
WHAT COOKIES AND TOOLS WE USE
We use tools to analyse how you use Njuškalo and to collect information about your habits and activities, which allows us to better identify your needs and improve the quality of our offer.
We use our own and our partners' cookies to identify your computer and provide you with a better service.
Data collected is not linked to your personal data on Njuškalo’s website.
Said tools may collect and store technical data, such as cookies, user and/or visitor IP address, mobile device identifier, browser data and alike, but without identifying the person.
By using proper settings on your computer, browser or mobile device, you can reject or delete cookies and continue to use Njuškalo, in which case some of Njuškalo’s functions will not be fully available.
Besides the right to complaint, if you do not agree with data processing, you can also file a request for data erasure, data rectification, restriction of processing, data transfer and data inspection.
The request may be rejected if your identity as the owner of the personal data cannot be verified or if there are any other legal restrictions. If we cannot identify you based on the data collected, we will request a partial copy of your personal ID document.
If you use Njuškalo on behalf of another person or company, we will not be able to identify you. In that case, you may exercise your request only with the approval of that person or company.
RIGHT TO ERASURE AND RESTRICTION OF PROCESSING
At any moment, you may request us to erase personal data collected during the use of Njuškalo’s services or to restrict the purpose of using your data, either in part or in whole.
Request for personal data erasure can be submitted to our address in writing, verbally or by e-mail to firstname.lastname@example.org.
If you have a Njuškalo user account, you can submit the account closure and data erasure request via the “Moje Njuškalo” interface.
Upon receipt of the data erasure request, we will confirm that the request has been received and the account closure and data erasure procedure will be initiated. Any unauthorised attempt to close your account and erase data can be cancelled within 24 hours from receiving the notification thereof. After 24 hours, the processing of your data will be restricted and the erasure procedure will be initiated.
Your data will be kept depending on its purpose and in accordance with the applicable regulations or legitimate interests arising out of or in relation with the use of Njuškalo. Upon expiration of the specified time limit, the data will be erased.
For example, records of financial transactions or invoices must be kept in accordance with a legally defined time limit, whereas other categories of data will be kept by the time limit we have specified for preventing fraud, responding to complaints or other legitimate purposes (2 years). If the time limit for erasure is extended due to technical or other justified reasons, you will be notified in writing.
At any moment, you may restrict the use of the e-mail address for receiving notices and promotional messages by Njuškalo.
You can modify your data and settings using the “Moje Njuškalo” interface or simply unsubscribe from the newsletter list via the link found in the e-mail.
RIGHT TO DATA PORTABILITY
As the owner of an active user account, you can at any moment submit a request to have your data and content transferred to another service provider.
You can download your data yourself via the “Moje Njuškalo” interface for registered users.
You can download the following data in digital form:
We protect the privacy of our users and do not allow the download of any content that could harm your rights or the rights of other users.
Due to technical limitations, we cannot enable automated data transfer to another service provider.
RIGHT TO INFORMATION (DATA ACCESS)
You are the owner of your data and you have the right to know what data is stored or processed. You can also submit a request for additional information.
You can check your data via the “Moje Njuškalo” interface for registered users.
If you would like to get more information or if you are not a registered Njuškalo user, please send a written request to our address or an e-mail to email@example.com.
RIGHT TO DATA RECTIFICATION
It is important that your data is accurate, so please check it from time to time.
To help you in that regard, we can also check the accuracy of the data as technically and legally permissible. For instance, we can verify your phone number, e-mail address or other data. We will send you reminders on the importance of using accurate data. Please rectify your data via the Moje Njuškalo interface.
Rectification of the data used for basic identification (e-mail address, PIN) can be made by sending a written request to firstname.lastname@example.org using the e-mail address registered in your user account.
LINKS TO OTHER WEBSITES
If you leave Njuškalo’s website using a certain link, please familiarise yourself with other service providers’ privacy rules and find out how they protect your personal data.
NOTICE ON CHANGES TO THE POLICY AND CONTACT INFORMATION
By registering or continuing to use Njuškalo after the Policy has been amended, you confirm that you are familiar with the applicable rules and you agree to have your data processed for the purposes specified above.
Any inquiries and remarks regarding this Policy as well as any additional information about your personal data collected on Njuškalo’s website can be submitted to Njuškalo's Data Protection Officer:
The Policy was amended on 5 October 2021 and it applies as of 5 October 2021.
The content of the Policy has not been changed, but the appearance of the website has been improved in order to make it cleaner and easier to navigate.